Tips and Hints

 

Can we help?

 

We want to make your research as easy and hassle-free as possible. This is where you will find tips and hints on using Volkswagen Media Services. Do you have any further questions? E-mail: info@volkswagen-media-services.com

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Basket

Collect, download or order content

The basket helps you to collect and download content. You can order footage on data carriers or as high-res downloads.

What is the basket?

You can collect and compare documents in the basket and subsequently download them either individually or as a package in the form of zip files. Almost all Volkswagen Media Services documents can be added to the basket. To add documents to the basket click on the "Bookmark" button in the box next to the content description. To open the basket, click the button on the bottom left of the screen; in the mobile version this button is located at the top right.

 

How do I use the "Send Basket" function?

You can send the content of your basket to an e-mail address of your choice – e.g. to colleagues in the office or to a private e-mail address. Click on the "Send Basket" button, fill in the details of the sender in the appropriate boxes and click "Send".

Volkswagen Media Services then sends an e-mail that only contains the details you have entered plus the identification numbers of the content sent. The recipient of your mail must login to the system to view the contents of the basket.

 

How do I order footage via the basket?

Please refer to the help section on Footage.

 

How long is the content stored in the basket?

Your basket is emptied when you logout. For security reasons, there is an automatic logout if you do not use the Volkswagen Media Services website for more than 30 minutes during a session.

 

How do I delete documents from the basket?

Every item added to the basket has a "Delete" button. The full screen display of the basket also contains a button marked "Delete Basket" so that you can, for example, delete all photos or press releases with just one click.

 

How do I download selected items from the basket?

The full screen display of your basket has checkboxes giving you the option to select or unselect individual items.

 

Forgotten Your Password?

The quick way to regain access

Have your forgotten your password? Then use the "Forgotten your password?" function on the start page to regain access quickly.

How do I get a new password?

You will find the "Forgotten your password" link on the start page. This link takes you to a page with a box where you can enter your e-mail address. The page also contains a CAPTCHA field which is a security precaution that allows us to identify whether a person or a machine is requesting new access data. Please type the CAPTCHA code in the "Text check" field and then click "Send new password".

We will send you a e-mail and you can set a new password.

 

 

Mobile Version

Website to go

You can also access all content on the Volkswagen Media Services website while you are on the move – quickly and easily. The mobile website is a compact version of Volkswagen Media Services.

What functions differ from the full version?

The mobile website is a compact presentation of the full Volkswagen Media Services website and features all content of the full version. The only differences concern how the navigation is used. The basket is located at the top right. Content is not downloaded via the search results list or the gallery view, but only via the relevant detail page. The navigation has to be more compact and has a multi-stage hierarchical structure.

 

How does the navigation work?

You will notice the different navigation design when you access the start page of the mobile version. There are only three main headings "Models", "Technologies" and "Company". Scrolling to the right or to the left will display three further heading "Photos", "Footage" and "Technical Data".

Selecting a heading calls up a list on the screen. Once you have selected an item from this list the term is entered in the navigation bar and the search results displayed. Click "X" if you wish to delete a navigation term you have selected.

In the mobile version the breadcrumbs always only consist of two terms. The link to the start page is located on the left. On the right you will find the main headings, i.e. "Models", "Technologies", "Company", Photos", "Footage" or "Technical Data". Selecting one of these will always take you back to your main heading.

 

Is there any content the mobile version is unable to display?

No. All content you can access via the full version of the Volkswagen Media Services website can also be accessed with the mobile version. The only difference is the presentation of the functions. With the mobile version, for example, you can only download press releases or photos via the relevant detail page. There is not enough space for the search results lists or the gallery view to feature download boxes as well.

 

Navigation

How does the navigation work?

There are two basic approaches to accessing Volkswagen Media Services content – by themes (company, technologies, models) or media formats (photos, video, technical data). Moving your mouse over a main navigation heading will bring up a preview of the navigation options for that heading.

You make your selection by mouse click. The preview is then transferred to the page header. The term you selected is highlighted and the results of your selection are listed below the navigation bar.

To refine the results further, make another selection. To clear a selection you have made, click again on the term you have selected.

You can return to the start page by clicking the Volkswagen logo.

 

Can I search by color?

Once your results (navigation or search) are displayed on the screen you can select the formats "Photos" or "Footage" by clicking the appropriate tab. A color pipette will be displayed to the left of the "Color" box. Click on this symbol and select your color. Your results list will then only display content with the selected color.

 

How do I switch between results list and gallery view?

All results are automatically displayed in the gallery view format when you select the format "Photos". In all other cases, results are displayed in list format. You can switch between the list and gallery formats whenever you like by clicking the "List View" or "Gallery View" button.

 

How do I open the basket?

You open the basket by clicking the button on the bottom right of the screen; in the mobile version this button is located at the top right.

 

Registration

Three steps for personal access

To allow us to set up your personal access to Volkswagen Media Services please complete the three registration steps "Account Data", "Business Contact Data" and "Press Subscription". You will then receive an e-mail containing a link. Please confirm your registration by clicking the link. We will inform you without delay once your account has been activated.

Why is my e-mail address also my user name?

We use your e-mail address as your user name to make your access to the website as simple as possible. The user name and e-mail address cannot be changed at a later date.

 

Why do you need my press ID?

Volkswagen Media Services is available to journalists and media company personnel. The press ID number gives us confirmation of your activity as a journalist.

Background: Some of the Volkswagen Media Services content is exclusively reserved for journalists. When making use of this content, copyright and brand and name rights as well as other trademark rights of Volkswagen AG, Volkswagen Group companies and other third parties must be observed. The photo, audio and video material made available to journalists and media company personnel via this website may only be used citing the source indicated by Volkswagen.

 

Why do I have to indicate my field of activity as well as the company/publisher?

Volkswagen Media Services is available to journalists and media company personnel. The information you give us on your field of activity and on the company or publisher with whom you are employed gives us a basis for deciding whether you perform a journalistic activity.

Background: Some of the Volkswagen Media Services content is exclusively reserved for journalists. When making use of this content, copyright and brand and name rights as well as other trademark rights of Volkswagen AG, Volkswagen Group companies and other third parties must be observed. The photo, audio and video material made available to journalists and media company personnel via this website may only be used citing the source indicated by Volkswagen.

 

Can I change the registration data at a later date?

Once you have received authorization to access Volkswagen Media Services you can change your personal settings. To do that, go to the "Service" section listed at the bottom of the start page and click "Settings". You can then process your account data and settings. The only data you cannot change are the user name and e-mail address. If you change your e-mail address, please re-register under the new user name.

 

How does the press subscription work?

We would be pleased to update you on new content. You can decide what

  • themes (models, technologies, company),
  • media formats (press texts, photos, video)

and for what

  • subscription period (each document as published, daily, weekly)

you would like us to send you an e-mail with a link to the new content.

 

How do I terminate my press subscription?

Every press subscription e-mail contains the following text passage: "You can terminate your press subscription here." Additionally, you can unsubscribe at any time after login. To do that, go to the "Service" section which is listed at the bottom of the start page and click "Settings". Then activate the "None" option in the "Subscription period" box.

 

Search

Personalize the search function to meet your needs

This is where you can find out how to search effectively and personalize your search results.

What search functions does the system offer?

  1. Auto completion:
    The Search function expands text as you type, making suggestions for search terms as of the second character. The word does not have to begin with the search string.

    Example: po
    Suggestions: Polo, Polo GTBlue, Polo GTI, Cross Polo…
     
  2. "Did you mean" function
    If there are no hits for your search you will be given a list of similar terms. The "Did you mean" function is also useful if there has been a typing error.

    Example: Conference
    Suggestion: Konferenz

 

How are the search results listed?

  1. Sort by date or relevance
    Search results are generally sorted by date in descending order, starting with the most recent content. You have the option to sort the results by relevance by clicking "Sort: By relevance". The search result that contains the most frequent reference to the search term is then listed first.
     
  2. List or gallery view
    Search results are generally presented in list format, either when navigating or when using the search function. You can switch to the gallery view by clicking the "Gallery View" symbol.

    All results are automatically displayed in the gallery view format when you select the format "Photos".
  1. All content or individual content types
    You can refine the search results further using the tabs displayed above the search results. If you select a content type, such as press texts, only this type of result is displayed.

    Clicking the "Photos" , "Footage" or "web video"  tabs gives you further options for refining the search.

    Example: Photo
    Additional criteria: All motifs | Driving scenes | Exterior | Interior | Engines & Technology | Graphics

 

How do I refine my search?

  1. Search for individual terms
    If you enter a combination of several terms the search function will only display results containing all of these terms.

    Example: Volkswagen Group
    Search result: The word "Volkswagen" and the word "Group" are contained in all search results.
     
  2. Search for defined word combinations
    If you are searching for a defined word combination simply enter the term as follows: "Volkswagen Group".

    Example: "Volkswagen Group"
    Search result: The word combination "Volkswagen Group" occurs in all search results.
     
  3. Partial word search
    If you want to search for similar word stems, shorten your search word with  *.

    Example: Press Conf*
    Search result: The search finds Press Conference

 

How do I specify the search period?

Please use the navigation to specify a search period. As soon as you have selected a main heading, one option in the preview is "Define period". You can refine the period of the search to news, the last week, the last month, the last year or the archive.

 

Social Networking Options

Share content and stay informed

You can share the public content on the Volkswagen Media Services website with others and stay informed via RSS feeds. Here's what you have to do.

How can I recommend Volkswagen Media Services content in the social network?

The page functions include a button marked "social network" (next to the printer symbol). This button lets you share content on Facebook, Google+ and Twitter.

 

How does the RSS feature work?

The page functions include a button marked "RSS button". Select the topic you are interested in from the navigation. By clicking the RSS button you can subscribe to headlines on the selected topic and stay informed of developments.

Example: Model + Series Models + Golf => The RSS feed gives you a list with all current content.

 

What software do I need to use the RSS feature?

Many browsers have an RSS subscription feature. Just click the "RSS button" symbol and save the selected feed in your browser. This function is supported by Internet Explorer version 7 and higher, Firefox version 2 and higher, or Safari version 2.0 and higher. The RSS feeds can also be integrated via an RSS reader or via some e-mail programs.

 

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